Job Description
Please send your profiles to Mohammad Saqib at mohammad.saqib@arvatoindia.com
Job Description and Skill Requirements
POSITION DESCRIPTION – Inside Sales Account Manager
Function : Operations
Job : Outbound/Inbound Telesales & Customer Account Management – Voice
Location : Delhi
PRINCIPAL RESPONSIBILITIES:
Dedicated Telesales resource is responsible for managing Medium Business segment customers in a territory (800-1000 MB customers or 2000-2400 SB customers)
• Responsible for creating a qualified opportunity pipeline that results in full Target attainment. - Update all the activities in Siebel
• Sales and Up-selling of Client’s products, Licensing and Anti-Piracy services
• Provide information to small and medium sized business customers (potential customers) on Client’s products, Licensing and Anti-Piracy services
• Update knowledge of customers product line and service offerings, current products and technologies
• Able to identify customer sales opportunities that meet Client’s financial parameters & Execute on customer reach plan which results in generating qualified opportunities and drives customer loyalty
• Ability to understand customer requirements and communicate solutions on the phone
• Interact and follow-up with Partner Account Managers & channel partners.
• Ensure proper escalation procedures.
CRITICAL SKILLS REQUIRED ( at the time of hitting shop floor)
Vision and Skills
• Understanding of Client's Technical Vision, business solutions utilizing the Client’s platform, and thorough knowledge of assigned product set
• Understanding of business decision sales cycles and the sales process – apply appropriately as it relates to delivering Client technologies to customers
• Understands account teams' strategy and objectives. Participates in individual/team projects to support business goals and initiatives
• Organizational, communication, negotiation, and problem solving skills
• Develops strategy and objectives related to technology/solution focus, understands competitors
• Provides input to and leads local Technical Readiness and Sales Readiness Initiatives
Communication /business relationships:
• Demonstrates concise and effective communication with customers and employees
• Speaks Clearly - Delivers articulate, effective, and audience-appropriate presentations/demonstrations for Client products/technologies, strategies, and initiatives
• Generate excitement and enthusiasm for Client products and technology
• Leads sharing of best practices with team members
• Establishes and maintains strong working relationships with customer, partners, team lead and relevant Client resource persons.
Fiscal Responsibilities:
• Meets assigned revenue goal (Metrics % conversion rate on opportunities)
• Constant Opportunity generation and ensuring existence of qualified rolling funnel at any given time.
• Smart data-mining effort for creating cross-sell/ Up-sell/ Legalisation opportunities.
CANDIDATE SPECIFICATION (Must have/ Good to have)
Must
• Graduate with good academic record preferably with a Technical Qualification (Engineer preferred)
• Good communicator,: command over English language, ability to present his/her point of view effectively, negotiation skills
• Experience of 2-4 years of sales and marketing preferably in IT sales and marketing
• Result Orientation, demonstrated performance in past records.
Good to have
• Technology or Information systems background
• Ability to understand technology and develop solutions with solution selling skills.
• Good organizational skills
• Good interpersonal skills
Please send your profiles to Mohammad Saqib at mohammad.saqib@arvatoindia.com
Desired Candidate Profile
Driving the entire process of sales on the concept of Inside Sales. Understanding the key pain areas of the customer and providing the Solutions/Software according to their needs as well as budget. Responsible for managing the entire sales cycle. Account Mapping, Client Servicing, Account Management. Pitching the products of the world's major software giant.
Company Profile
We combine our implementation experience to provide value added, superior Customer experience and cost effective offshore and onshore process outsourcing services to our customers. We gain from our global delivery network and subject matter expertise to deliver customized solutions for multiple industries ranging from Travel, Retail, and Technology to Automobiles and Financial Services.
With a state-of-the-art center in India, we today serve global organizations on solutions ranging from Customer Contact Center Services, Loyalty Programs, Back Office Services, Reward Shop Programs and Marketing Services.
The arvato India team is continuously striving to deliver repeatable, predictable and exceptional quality services levels by leveraging world-class human and technological resources, industry best practices and a highly professional team. Our quality team sets high standards and we believe by the mantra “Quality Drives Performanceâ€.
Contact Details
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